Replacement Policy

1. Replacement Eligibility

• Wrong, damaged, defective, or incomplete deliveries must be reported within 48 hours of delivery.
• Share clear photos or videos of issue, packaging, and shipping label for verification.
• Approved claims are handled as replacement only, subject to stock availability and verification.

2. Non-Eligible Cases

• Customised, personalised, and made-to-order products are not covered for size choice, colour expectation, or change-of-mind issues.
• Used, washed, altered, or customer-damaged items are not eligible.
• Minor variation in print placement, finish, or screen colour is not treated as defect by itself.

3. How to Request Replacement

4. No Refunds Or Returns

• We do not offer refunds for these orders.
• We do not accept return requests for preference-based reasons.
• Support outcome for approved claims is replacement only.

5. Cancellation Policy

• Orders may be cancelled only before production, packing, or shipment starts.
• Once custom order enters production or dispatch, cancellation is not available.
• If you need urgent help, contact support immediately after placing order.

6. Size And Order Check